Customer Service

Customer Service Representative

 [Full time Job]

Job Summary

The PAC Customer Service Representative is expected to maintain, build, and create strong relationships with our customers. He or she should represent the company in a positive light by helping our customers to the best of his/her ability and striving for continuous improvement.

Responsibilities/daily tasks

  • Answer all PAC incoming calls in a timely and professional Quote and help customers process their orders accordingly and as instructed.
  • Prioritizing customer emails and calls and improving customer service on a daily
  • Process quotations and orders and do any necessary follow-up or call-backs.
  • Contact customers on a monthly basis and conduct courtesy calls as
  • Process online quotations and orders through different ordering platforms (e.g. EDI, Email, Fax, Online Portal, etc).
  • Have an up-to-date knowledge on the company’s products and
  • Interact and help sales and other customer service representatives with customer requests/inquiries.
  • Maintain our customer
  • Provide excellent customer service for all customers (PAC & PBI).
  • Assist customers in placing their orders by providing product
  • Understand and learn company internal
  • Receive and resolve customer issues in a professional
  • Assist with training new hires when
  • Review open sales orders, open transfers, open RMA’s (Return Merchandise Authorizations) and open
  • Maintain and increase daily productivity to meet productivity
  • Conduct and perform all monthly required courtesy calls and monthly customer satisfaction surveys.
  • Complete all other tasks and responsibilities as assigned.

 

Qualifications

High school degree, sales experience, bi-lingual in Spanish and English is a plus, knowledge with Microsoft related products and ability to write and type fluently.

 

Location:

Openings in Azusa, South El Monte, Ontario, Orange, North Hollywood, and Paramount.

 

If you are interested, please send your resume to [email protected].

Drivers

Drivers

 [Full time Job]

Job Summary

The PAC specializes in providing quality parts with the most competitive price and service in the industry. The Delivery Driver will perform manual lifting and driving work during work hours. The Delivery Driver works as part of the team in providing auto parts delivery service and daily pickups or deliveries from branches to our headquarters.

Responsibilities/daily tasks

  • Delivers auto parts to our clients as required per assigned route sheets.
  • Loads and unloads parts from truck.
  • Inspect parts against invoices to ensure accuracy before deliveries.
  • Inspect parts for damage before leaving the branch location for deliveries.
  • Keep truck clean inside and out.
  • Delivers parts and have recipients sign for parts.
  • Accurately receive payments from customers.
  • Report maintenance problems to the dispatcher or supervisor.
  • Follow all safety regulations and precautions.
  • Offer great customer service to our customers.
  • Follow all company processes and procedures

Qualifications:

  • High School Diploma or equivalent
  • A clean driving record – Must be able to present valid driver’s license & a complete DMV report.
  • Friendly demeanor – Must be able to treat our customers like you would your family and friends.
  • Keen sense of direction –know how to read a map and find your way around your delivery area.
  • Basic math skills
  • Desire to work as part of a team, enthusiasm for learning
  • Must be able to lift 50-75 pounds without assistance.
  • Good attention to detail for verifying accuracy of parts picked up and delivered.

Location:

Openings in Azusa, South El Monte, Ontario, Orange, North Hollywood, and Paramount.

 

If you are interested, please send your resume to [email protected].

Warehouse

Warehouse General Labor

 [Full time Job]

Job Summary

General warehouse labor assisting in the shipping and receiving departments and product inspection.

Responsibilities/daily tasks

  • Assistsshipping and receiving departments.
  • Unloadsand loadsmerchandise from trucks and containers.
  • Assistsin tagging, labelling and stockpilingmerchandise.
  • Accommodatesand carefully inspectsand handlesfragile merchandise.
  • Operatesmanual pallet jack to move products around the warehouse.
  • Followssafe lifting practices and helpscolleaguesto liftitems to avoid injuries.
  • Assistsin keeping a safe and clean warehouse environment.
  • Complieswith all company guidelines and policies.
  • Other duties as assigned by supervisoron duty.

 

Qualifications

  • Able to lift 50 pounds.
  • Experience as a warehouse worker.
  • Great physical stamina.
  • Attentive to detail.
  • Team player.
  • Great interpersonal and communication skills.

 

Location:

Openings in South El Monte.

 

If you are interested, please send your resume to [email protected].

Sales

Inside Sales / Account Representative

 [Full time Job]

Job Summary

The PBI Account Executive will facilitate the attainment of new customers and manage the entire sales cycle from start to finish of a customer’s order. Their main responsibilities are to acquire new accounts, manage active account lists and focus on business development. Lastly, the Account Executive will assist the department’s sales needs including working with the Operations Manager on department tasks, analysis, or other assignments.

Responsibilities/daily tasks

Daily tasks include making contacts with current and future prospects by e-mail and phone, conducting market and customer research, producing quotes and orders for prospective clients, gathering customer feedback, documenting and logging business partner activities, updating and maintaining business partner data, and completing customer service procedures relating to helping customers by e-mail, phone, fax, or electronic ordering. The Account Executive should create detailed business plans to facilitate the attainment of goals, manage the entire sales cycle from finding a new client to securing a deal, and business development objectives. The PBI Account Executive will explore areas of company growth in new sales channels or product offerings as well as analyze potential business opportunities. The PBI Account Executive will also produce visit plans and schedule visits to local and out of state customers. He or she will also serve as the company’s representative for trade shows, conventions, seminars, and other events as assigned.

When requested, the PBI Account Executive will also assist with backing up the customer service team with answering customer calls, processing quotes, orders, and responding to customer correspondences. Furthermore, the Account Executive may be requested to assist the Operations Manager on supervising and monitoring the daily operations of the department and ensuring all customer orders and correspondences are properly responded to or followed up with.

Qualifications

High school degree, sales experience, bi-lingual in Spanish and English is a plus, knowledge with Microsoft related products and ability to write and type fluently.

 

Location:

Openings in Azusa.

 

If you are interested, please send your resume to [email protected].

Accounting

Accounting Management Trainee

 [Full time Job]

Job Summary

This position is primarily responsible for supervising and coordinating activities of workers engaged in calculating, posting, and verifying duties to obtain and record financial data for use in maintaining accounting and statistical records by performing the following duties.

Responsibilities/daily tasks

  • Supervises or participates in the review of driver delivery receipts and payments, the posting of invoices, applying payments, issuing credit memos, and selling checks, if applicable.
  • Processes customer credit applications, collects past due payments and general troubleshooting of discrepancies and short payments.
  • Provides monthly GP analysis of all retail, wholesale, and ecommerce operations.
  • Provides sales reports and sales target comparison with manager evaluations for discretionary bonus planning.
  • Communicates and coordinates accounting policies, practices, and procedures with department and company managers, vendors, reporting agencies, and customers.
  • Completes month-end closings, bank reconciliations, resolves issues with CPA and regulatory agencies. Files monthly sales tax returns and renews business licenses.
  • Prepares monthly department reports, including voided invoice counts, damaged discounts and coupons usage tallies.
  • Monitors open sales orders and delivery notes.
  • Generates monthly A/R aging reports with collection plans. Any irregularity in account payments or purchase volume must be flagged and reported with additional monitoring to minimize risk in delayed or default payments. Works with sales team and hold orders until payments or payment plans are in place.
  • Produces custom financial reports per request and provide management with timely reviews of company’s financial status.
  • Performs audits of company’s accounts.
  • Determines work procedures, prepares work schedules, and expedites workflow.
  • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
  • Backs up accounts payable personnel.
  • Works with HR to request and fulfill any additional resources in staffing to maintain a stable team that can multitask and backs up other team members.
  • Backs up order-taking when sales and customer service manpower resources are exhausted and in need of emergency.
  • Other tasks as assigned.

 

Qualifications

Bachelor’s degree (Accounting/Finance/Economics preferred); Excel and PowerPoint proficiency. SAP B1 experience is a plus.

Location:

Openings in South El Monte.

 

If you are interested, please send your resume to [email protected].