Customer Service

Customer Service Representative

 [Full time Job]

Job Summary

The PAC Customer Service Representative is expected to maintain, build, and create strong relationships with our customers. He or she should represent the company in a positive light by helping our customers to the best of his/her ability and striving for continuous improvement.

Responsibilities/daily tasks

  • Answer all PAC incoming calls in a timely and professional Quote and help customers process their orders accordingly and as instructed.
  • Prioritizing customer emails and calls and improving customer service on a daily
  • Process quotations and orders and do any necessary follow-up or call-backs.
  • Contact customers on a monthly basis and conduct courtesy calls as
  • Process online quotations and orders through different ordering platforms (e.g. EDI, Email, Fax, Online Portal, etc).
  • Have an up-to-date knowledge on the company’s products and
  • Interact and help sales and other customer service representatives with customer requests/inquiries.
  • Maintain our customer
  • Provide excellent customer service for all customers (PAC & PBI).
  • Assist customers in placing their orders by providing product
  • Understand and learn company internal
  • Receive and resolve customer issues in a professional
  • Assist with training new hires when
  • Review open sales orders, open transfers, open RMA’s (Return Merchandise Authorizations) and open
  • Maintain and increase daily productivity to meet productivity
  • Conduct and perform all monthly required courtesy calls and monthly customer satisfaction surveys.
  • Complete all other tasks and responsibilities as assigned.

 

Qualifications

High school degree, sales experience, bi-lingual in Spanish and English is a plus, knowledge with Microsoft related products and ability to write and type fluently.

 

Location:

Openings in Azusa, South El Monte, Ontario, Orange, North Hollywood, and Paramount.

 

If you are interested, please send your resume to [email protected].

Drivers

Drivers

 [Full time Job]

Job Summary

The PAC specializes in providing quality parts with the most competitive price and service in the industry. The Delivery Driver will perform manual lifting and driving work during work hours. The Delivery Driver works as part of the team in providing auto parts delivery service and daily pickups or deliveries from branches to our headquarters.

Responsibilities/daily tasks

  • Delivers auto parts to our clients as required per assigned route sheets.
  • Loads and unloads parts from truck.
  • Inspect parts against invoices to ensure accuracy before deliveries.
  • Inspect parts for damage before leaving the branch location for deliveries.
  • Keep truck clean inside and out.
  • Delivers parts and have recipients sign for parts.
  • Accurately receive payments from customers.
  • Report maintenance problems to the dispatcher or supervisor.
  • Follow all safety regulations and precautions.
  • Offer great customer service to our customers.
  • Follow all company processes and procedures

Qualifications:

  • High School Diploma or equivalent
  • A clean driving record – Must be able to present valid driver’s license & a complete DMV report.
  • Friendly demeanor – Must be able to treat our customers like you would your family and friends.
  • Keen sense of direction –know how to read a map and find your way around your delivery area.
  • Basic math skills
  • Desire to work as part of a team, enthusiasm for learning
  • Must be able to lift 50-75 pounds without assistance.
  • Good attention to detail for verifying accuracy of parts picked up and delivered.

Location:

Openings in Azusa, South El Monte, Ontario, Orange, North Hollywood, and Paramount.

 

If you are interested, please send your resume to [email protected].

Warehouse

Warehouse General Labor

 [Full time Job]

Job Summary

General warehouse labor assisting in the shipping and receiving departments and product inspection.

Responsibilities/daily tasks

  • Assistsshipping and receiving departments.
  • Unloadsand loadsmerchandise from trucks and containers.
  • Assistsin tagging, labelling and stockpilingmerchandise.
  • Accommodatesand carefully inspectsand handlesfragile merchandise.
  • Operatesmanual pallet jack to move products around the warehouse.
  • Followssafe lifting practices and helpscolleaguesto liftitems to avoid injuries.
  • Assistsin keeping a safe and clean warehouse environment.
  • Complieswith all company guidelines and policies.
  • Other duties as assigned by supervisoron duty.

 

Qualifications

  • Able to lift 50 pounds.
  • Experience as a warehouse worker.
  • Great physical stamina.
  • Attentive to detail.
  • Team player.
  • Great interpersonal and communication skills.

 

Location:

Openings in South El Monte.

 

If you are interested, please send your resume to [email protected].

Sales

Inside Sales / Account Representative

 [Full time Job]

Job Summary

The PBI Account Executive will facilitate the attainment of new customers and manage the entire sales cycle from start to finish of a customer’s order. Their main responsibilities are to acquire new accounts, manage active account lists and focus on business development. Lastly, the Account Executive will assist the department’s sales needs including working with the Operations Manager on department tasks, analysis, or other assignments.

Responsibilities/daily tasks

Daily tasks include making contacts with current and future prospects by e-mail and phone, conducting market and customer research, producing quotes and orders for prospective clients, gathering customer feedback, documenting and logging business partner activities, updating and maintaining business partner data, and completing customer service procedures relating to helping customers by e-mail, phone, fax, or electronic ordering. The Account Executive should create detailed business plans to facilitate the attainment of goals, manage the entire sales cycle from finding a new client to securing a deal, and business development objectives. The PBI Account Executive will explore areas of company growth in new sales channels or product offerings as well as analyze potential business opportunities. The PBI Account Executive will also produce visit plans and schedule visits to local and out of state customers. He or she will also serve as the company’s representative for trade shows, conventions, seminars, and other events as assigned.

When requested, the PBI Account Executive will also assist with backing up the customer service team with answering customer calls, processing quotes, orders, and responding to customer correspondences. Furthermore, the Account Executive may be requested to assist the Operations Manager on supervising and monitoring the daily operations of the department and ensuring all customer orders and correspondences are properly responded to or followed up with.

Qualifications

High school degree, sales experience, bi-lingual in Spanish and English is a plus, knowledge with Microsoft related products and ability to write and type fluently.

 

Location:

Openings in Azusa.

 

If you are interested, please send your resume to [email protected].

Accounting

Accounting Specialist

 [Full time Job]

Job Summary

The Accounting Specialist at Pacific Best Inc. plays a pivotal role within the Accounting Department, primarily focusing on the comprehensive and efficient management of the accounts payable process. This position requires an individual who is highly proficient in managing a substantial volume of vendor accounts and daily financial transactions with utmost precision and accuracy.

Responsibilities/daily tasks

  • Respond to customer calls in both Spanish and English to process payments or address customer inquiries.
  • Respond to requests from customer emails.
  • Review accounts receivable delivery notes and process payments according to the latest company practices, ensuring proper capture of credit card payments where applicable.
  • Ensure timely and accurate maintenance of bookkeeping records, including required scanned and printed documentation.
  • Post invoices and apply payments accurately, following up on any discrepancies or missing information, including credit card capture issues.
  • Issue credit memos responsibly, ensuring valid justification and proper documentation.
  • Work closely with branch managers to routinely track and follow up on pending RMAs, ensuring timely submission of related paperwork. Escalate any non-responses to management.
  • Manage and reconcile selling checks.
  • Review accounts receivable aging reports, initiate collection lists for team members, and trace the collection status periodically.
  • Send statements, invoices, and credits as necessary, ensuring clear and accurate communication with customers.
  • Proactively track open invoices, especially for customers with credit lines below COD, and report any outstanding balances weekly, escalating issues to branch managers when appropriate.
  • Help managers and supervisors as needed to ensure seamless operational support.

 

Qualifications

  • Detail oriented and well organized with data entry skills.
  • Solid understanding of accounts receivable processes, including financial transactions, credits, debits, and billing cycles.
  • Fluent in English/Spanish, both verbal and written.
  • Proficient in Microsoft Office applications. Familiarity with SAP Business One is a plus.
  • Demonstrated multitasking abilities and exemplary organizational skills.
  • Demonstrated open attitude to the company’s updated practice.

Location:

Openings in South El Monte.

 

If you are interested, please send your resume to [email protected].