Coronavirus: Resources and Up-to-Date News

During the Covid-19 crisis, Pacific Best Inc. is compiling up-to-date news to better service our customers.

At PBI, we continuously focus on the safety and wellness of our employees and customers.

In an effort to do this, we will be implementing the guidelines below effective immediately. READ MORE


The button below provides an easy reference to key state and local agencies and their response to the COVID-19 epidemic. This dashboard is current and is updated on a daily basis. Click here to view instructions on how to read the spreadsheet.

Industry News

COVID-19 Guidance from SEMA – ABPA

In a letter to SEMA members on 3/20/20, SEMA President and CEO Chris Kersting provides updates on which businesses in the automotive sector are deemed essential. READ MORE

NWLCRA Meeting Canceled – AutoBodyNews

The Northwest Louisiana Collision Repair Association announced its meeting, scheduled for April 7, has been canceled due to the COVID-19 pandemic. READ MORE

COVID-19: Guidance on the Essential Critical Infrastructure Workforce – ABPA

The Cybersecurity and Infrastructure Security Agency (CISA), a Department of Homeland Security branch, released a memorandum on 3/19 entitled “Memorandum on Identification of Essential Critical Infrastructure Workers During COVID-19 Response”… READ MORE

 Carrier Service Alerts 

  • Fedex has limited carrier activities into and our of impacted regions.
  • Fedex has announced a global suspension of their Money Back Guarantee. It is effective immediately and until further notice. You can read the announcement here.
  • Effective immediately, Fedex will not require you to physically sign for most deliveries made in the U.S.
  • No-touch No-sign Delivery: UPS changed how customers sign for their packages to minimize contact.
  • UPS has limited carrier delivery in and out of impacted regions.
  • UPS has created a page to show what was done internally to respond to the COVID-19 outbreak. READ MORE
  • The Postal Service have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong.
  • USPS has so far experienced only minor operational impacts in the United States as a result of the COVID-19 pandemic.
  • Effective April 1,2020, the International Service Guarantee will no longer be available.
  • DHL changed format for Non-Contact Deliveries.
  • Impacted regions have limited carrier deliveries.

Recommendations from CA Public Health:


Hygiene Practice

If you are sick, stay home. Wash your hands often with soap and water for at least 20 seconds. Avoid touching your eyes, nose, and mouth with unwashed hands.


Plan Ahead

There is no food shortage. Keep some extra food, medical supplies, and emergency kits on hand at home so you don’t have to go out often.


Your Health

If needed, call your healthcare provider. If you don’t have a provider, call 2-1-1 for support. Seek medical help, regardless of your immigration status.


Keep Distance

Practice social distancing, avoid shaking hands, and avoid crowded areas. This will significantly reduce the chances of spreading coronovirus.


Stay Informed

Stick with official sources for accurate and up-to-date information, including and Click on these links for more information and news.

Our response to COVID-19

We have put in place enhanced cleaning measures including more frequent cleaning of heavily trafficked areas including entrances, will call counters, restrooms and break rooms. Our delivery drivers will also be given gloves to use as they unload and drop off parts to our customers.

Despite the uncertainty of COVID-19, we expect to continue to deliver the same level of service excellence to our customers to the best of our abilities. While our call center remains open at this time, in the instance we may need to close to combat the challenges of this coronavirus, we will still have staff available to quote or place orders for customers by email. To get assistance, please email us at w[email protected].

We are working to prepare and address the needs of our warehouse locations on a case by case basis to combat any potential health concerns and will follow the Centers for Disease Control’s recommended preventative protocol.

Stay Up-to-Date


Contact Pacific Best Inc.

Need additional help? Don’t hesitate to contact us!