What do I need to order a cooling part?

To ensure that the ordering process is as efficient and accurate as possible, make sure you have the Vehicle Identification Number (VIN#) of the vehicle you’re inquiring about. This will let us determine the year, make, model and engine size of your vehicle.

Knowing this information will allow us to accurately define the exact product you’re looking for. Otherwise, knowing a radiator or condenser’s DPI number facilitates the ordering process. DPI numbers are widely-used industry references used to match products to their proper applications.

How long after I place an order is it shipped?

When an order is received, it is processed, picked, packed, and then shipped out from our warehouse within 24- 48 hours.

What is my warranty on the parts?

All Pacific Best Inc. products have a limited 1 year warranty against manufacture defects.

What if I receive my part damaged?

You will need to return the part with the carrier. Once the part has been returned, contact us for a replacement.

What if I order the wrong part, can I still return it?

You will need to contact Pacific Best Inc. with the details of why the product you received is not correct. We will issue an RMA for return and offer the correct replacement.

Where are your radiators and condensers manufactured?

Our high quality radiators and condensers are manufactured in our factories in China following accurate blue print specifications and measurements. Our PBI Radiators undergo a robust quality assurance process that ensures our customers get the best product in the market.

Other than Pacific Auto Company, who else sells PBI products?

A sample list of our customers that sell our products include 1-800-Radiator, Auto Zone, PepBoys, O’Reilly Auto Parts, O.S.C. Distributing, CARiD and many more.

Are your cooling parts OEM quality?

Yes. We manufacture to the same specifications as original parts, meeting the criteria needed for functionality, workmanship, material and construction.

What payment methods do you accept?

We accept all major credit and debit cards, company checks, and/or cash payments. We also offer credit terms. Simply fill out a credit application and mail it back to our accounting department as noted on the form. Once your application has been reviewed and processed, one of our accounting representatives will contact you.